Receiving bounce back emails from MailChannels indicating that your email has been blocked due to spam can be an unsettling experience. This issue arises when MailChannels detects spam originating from your email address. However, there are several steps you can take to address this problem, prevent it from happening again, and request delisting from MailChannels’ SMTP blocklist.
In this comprehensive guide, we’ll walk you through the process of dealing with a MailChannels blockage and provide solutions to prevent recurrence.
If you are receiving bounce back emails from MailChannels stating that it has been blocked, it is most likely because they have picked up spam originating from your address.
Some prevention measures can include scanning all devices that you’ve setup the address on, changing your control panel password and changing your email password.
Once the below is completed, please let us know to request delisting of your email address from their SMTP blocklist.
You can try Avast or AVG
https://www.avast.com/en-za/index
http://www.avg.com/en-za/homepage
This article will guide you through the steps to changing your control panel password.
If you are hosting on a .Net package, you can change your email password by following this article.
If you are hosting on a cPanel package, you can change your email password by following this article.
Frequently Asked Questions:
- How can I ensure that my email account remains secure to avoid being blocked by MailChannels in the future?
To maintain email security, regularly update your passwords, enable two-factor authentication, and scan your devices for malware. Additionally, be cautious about the emails you open and the links you click.
- What should I do if my email address is still blocked after following these steps?
If your email address remains blocked, contact MailChannels’ support team for further assistance. They can provide guidance on resolving the issue and may offer specific recommendations based on your situation.